SIRXCOM001A Communicate in the Workplace

Element 1 – Establish contact with customers

1.4 – Use questioning and active listening to determine customer needs.

This italk™ document supports Indigenous vocational training in the Retail sector. Information about how to work with customers is provided in spoken Arrernte and English, with English text. Images feature Indigenous people and communities. The material is suited to self-paced learning and includes questions for students to record spoken answers to.

Developed with the Australian Flexible Learning Framework E-Learning Innovations Program to support SIRXCOM001A Communicate in the Workplace.